It is Saybolt's mission to provide a fast, accurate, professional, independent and
efficient service in a manner that reflects total commitment to today’s most exacting
Saybolt will support and provide added value to customers and stakeholders by being
focused and attentive to their needs in the global marketplace, whilst being recognised
by both our employees and the industry for excellence, integrity and reliability.
We will ensure a safe, pleasant and friendly work environment for our employees,
encouraging them to achieve maximum fulfilment and growth, and to be recognised
as well-trained, trustworthy and quality-oriented personnel.
Saybolt will reach out for new technical opportunities to broaden horizons, utilising
all available resources and by the provision of a responsive communication channel
for innovative ideas and constructive criticism. Maintenance of a strong organisation
through mutual respect and support is a pre-requisite of Saybolt’s culture, supported
by financial security, superior profitability and stable growth sustained by enhanced
sales volume and effective cost controls at all levels.
Saybolt will approach each day’s challenges and opportunities with enthusiasm and
a positive attitude; our staff will make “Every Day a Client
Our vision is straightforward: We facilitate your trade and transport requirements,
without delay. For the last 100 years we have specialized in Oil, Gas &
Chemicals and other Energy resources. The knowledge, experience and proficiency
of our experts demonstrates the Saybolt competitive advantage, day by day.
In our changing environment, the management of our business is a major challenge
to all involved in our company. We are encouraged to retain, and increase, our market
share when international trade is constrained by many factors. Within Saybolt we
believe we have achieved an exceptional organisational understanding of all current
issues, empowering us with the conviction to assure you that, as your service provider,
you can have confidence in all our activities.
To Saybolt, Customer Service means the ability to constantly and consistently give
the customer what they want and need. We manage our systems and resources so that
we offer our clients a level of responsiveness and accessibility that is preeminent
in our industry.
Throughout our organization we focus on continuous improvement in three areas: Customer
Friendliness, Employee Commitment to customer service, and a constant Customer Dialog.
The speed with which we deliver fast and accurate inspection and testing details
is a pivotal role in a current dynamic and fluctuating market; we concentrate on
maximising the promptness of reporting whilst safeguarding quality, and endeavour
to become the world leader by providing not only the best, but also the quickest,
Your voice counts. All our operations are supported by global IT systems designed
to quickly overview your orders without delay and on-line. We will consolidate all
your operational quality and quantity data, using Six Sigma to continuously improve
our service delivery and embedded key performance indicators (KPI’ s) to evaluate
the pace of your logistic processes.
We support the ‘one contact – one bill’ concept for clients with widespread global
operations. This unique service is offered by our International Desks in Rotterdam and Houston. Send them all your nominations
and they will arrange and co-ordinate all activities, including reporting, progress
update and invoicing. Access to our network has never been easier and more convenient.
We instill in our management and staff the requirement that they "listen" to what
our clients say, that they consider all issues impartially, and that they "talk"
to clients face-to-face rather than send impersonal e-mails. We want to share in
your business, to learn what you require, to provide you with sound business solutions,
and to ensure you have a good experience working with Saybolt.
Business access to the Saybolt organization is made as easy as possible. For global
contracts, our global sales contacts are promptly available to profile your agreement
and manage all your requirements.